Quality
Quality & verification process
This page describes the intended onboarding and quality process. It is not a warranty of outcomes, licences or attendance times.
Intended onboarding checks
- Provider application with trade categories and proposed territories
- Identity and business details collection during onboarding
- Licence / insurance evidence requested where the trade requires it
- Territory activation only after capacity and documentation gates pass
- Ongoing complaint and feedback review after jobs are matched
How verification relates to matching
A listed trade category on the website is a routing option. Active matching in a suburb depends on providers who have passed the gates for that territory. Registry presence of a locality does not mean a provider is already live there.
After a job is matched
- Providers confirm scope, timing and commercial terms with the customer
- Material changes to scope should be re-confirmed before work continues
- Feedback and complaints feed the review loop described on the complaints page
What we will not publish until verified
- Star ratings or fabricated review counts
- “Fully licensed nationwide” blanket claims
- Response-time SLAs without measured capacity
- Background-check badges without a defined check process in operation